Privacy Policy
Gazelle Property Services Ltd ("we", "us", "our") operates this website. This policy explains what personal data we collect, why, and what rights you have over it.
Who we are
Gazelle Property Services Ltd, Company No. 12606440.
Registered office (for legal correspondence only): Tax Whiz Ltd, 45a Raven Row, London, England, E1 2EG.
Our office: 234-236 Whitechapel Road, London, E1 1BJ.
Data protection contact: info@gazelleps.com · 0204 514 8768.
ICO registration reference: ZB625485
What data we collect
- Name, email address, and phone number, when you submit a valuation request, contact form, or quick message
- Property address or postcode, when requesting a valuation
- Any details you choose to include in a message or enquiry
- Basic technical data (such as browser type) generated automatically by visiting the site
We don't use analytics or advertising cookies.
How we use your data
- To respond to enquiries, valuation requests, and viewing requests
- To provide lettings and guaranteed rent management services to landlords who instruct us
- To carry out tenant referencing and compliance checks where relevant to a tenancy
- To meet our legal and regulatory obligations, including under redress scheme and client money protection rules
Our legal basis for processing
- Consent — when you voluntarily submit an enquiry or valuation form
- Contract — where processing is necessary to provide services you've instructed us to carry out
- Legal obligation — where we must retain or share data to comply with property, tax, or redress scheme requirements
- Legitimate interests — for example, keeping basic records of enquiries to improve our service
Who we share data with
- Netlify — our website hosting, form-processing, authentication, and data storage provider
- Google Workspace (Gmail and Google Drive) — used to receive and store enquiry and complaint correspondence
- The Property Redress Scheme and Client Money Protect — where relevant to a complaint or compliance check
- Referencing agencies, gas safety engineers, and other contractors, where necessary to deliver lettings or compliance services on a landlord's behalf
- Zoopla and SpareRoom — property listing details only (not visitor personal data), where a property is advertised on those platforms
We do not sell personal data to third parties.
International data transfers
Some of our service providers, including Netlify and Google, may process or store data outside the UK. Where this happens, appropriate safeguards (such as standard contractual clauses) are used to protect your data in line with UK GDPR.
How long we keep your data
We retain personal data for the duration of any enquiry or tenancy relationship, plus 6 years afterward, in line with standard UK legal and tax record-keeping requirements. Where an enquiry doesn't proceed to a tenancy or instruction, we delete that data after 12 months.
Your rights
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data, in certain circumstances
- Restrict or object to certain processing
- Request data portability
- Complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data properly
To exercise any of these rights, contact us at info@gazelleps.com.
Children's privacy
Our services are directed at adults. We do not knowingly collect personal data from anyone under the age of 18.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Cookie Policy
This policy explains how Gazelle Property Services Ltd uses cookies on this website.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They're widely used to make websites work, or work more efficiently, as well as to provide information to the site owner.
Cookies we use
This website uses only strictly necessary cookies required for the site to function. We do not use analytics, advertising, or marketing cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| Netlify Identity session | Keeps an administrator signed in to the site's management area | Session / until logout |
| Form submission cookie | Used by our form-processing provider (Netlify) to help prevent spam submissions | Short-lived |
Managing cookies
Most browsers let you refuse or delete cookies through their settings. Since this site only uses strictly necessary cookies, blocking them may prevent the admin area from functioning, but will not affect your ability to browse the public site or submit enquiry forms.
Changes to this policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.
Complaints Policy
We aim to provide a high standard of service at all times. If something has gone wrong, we want to know about it and put it right.
How to complain
Please send your complaint, with as much detail as possible, to:
Email: complaints@gazelleps.com
Post: Complaints, Gazelle Property Services Ltd, 234-236 Whitechapel Road, London, E1 1BJ
What happens next
If you're not satisfied
If we've not resolved your complaint within 8 weeks, or you're unhappy with our final response, you can refer the matter to the Property Redress Scheme, free of charge:
The Property Redress Scheme requires that you've given us the opportunity to resolve your complaint first, and that you raise the matter with them within 12 months of our last communication about it.
Client money complaints
Complaints relating to client money handled by us may also be referred to Client Money Protect: www.clientmoneyprotect.co.uk.
View our Client Money Protection certificate (membership no. CMP015319, valid 05/06/2026 – 04/06/2027).